Return & Refund Policy

We accept returns only under the following conditions:

• The product is unused, unopened, and in its original packaging

• The return request is made within 14 days of delivery

• Proof of purchase (order number or receipt) is provided

For health, safety, and sanitation reasons, we cannot accept returns or exchanges on:

• Opened or used hair care products

• Products with broken seals

• Items purchased more than 14 days ago

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To process these claims, we require:

• Order number

• Clear photos of the product and packaging

• Description of the issue

Approved claims may qualify for:

• Replacement of the same item, or

• Refund to the original payment method

The following are non-refundable:

• Opened or used products

• Clearance or promotional items (if applicable)

• Gift cards

• Digital products or services

• Shipping and handling fees

• Approved refunds are issued to the original payment method

• Refunds are processed within 5–10 business days after inspection

• Shipping costs are non-refundable

• Customers are responsible for return shipping costs unless the item was damaged or incorrect

• We recommend using a trackable shipping method

• Dudley Beauty College is not responsible for lost or delayed return shipments

• Email: dudleybeauty@gmail.com
  Phone: (202) 269-3666
  Address:
  Dudley Beauty College
  2031 Rhode Island Ave NE
  Washington, DC 20018